Refund & Cancellation Policy

Hardwood and Carpet Center is committed to clear, fair business practices. This policy explains how cancellations, refunds, and returns are handled for all projects.

Deposits

A 50% deposit is required upon placement of order. The remaining balance is due upon receipt of completed work. Deposits secure your project on our schedule and are applied toward materials and labor.

Cancellation Before Materials Are Ordered

If you cancel your project before any materials have been ordered, your deposit is refundable except for a $250 fee, which covers the trip charge and estimate preparation. The remaining balance of your deposit will be refunded to your original payment method.

Cancellation After Standard Materials Are Ordered

If you cancel your project after standard, returnable materials have been ordered but before installation has begun, a $500 cancellation fee applies. The remaining balance of your deposit will be refunded. You will not be charged for the cost of returnable materials.

Cancellation After Special-Order or Special-Cut Materials Are Ordered

Special-order and special-cut materials are non-cancelable once placed with our supplier. If you cancel a project after special-order or special-cut materials have been ordered, you remain responsible for:

• The $500 cancellation fee, and
• The full cost of the special-order or special-cut materials.

Special-order materials paid for under a cancellation will be retained by Hardwood and Carpet Center.

Returns of Standard Materials

Standard materials may be eligible for return only with prior written approval from our sales manager. All approved returns are subject to a 25% restocking charge. Special-order, special-cut, and installed materials are not eligible for return.

Estimate Validity

Estimates are valid for 60 days from the date of issue. After 60 days, pricing is subject to change due to material cost fluctuations.

Resolving Concerns

If you are not fully satisfied with the work performed, please contact us directly so we can address the issue. Our preferred resolution process is an in-person walk-through of the project with you, followed by any necessary corrective work.

We stand behind our installations with a 5-year warranty on labor for the original purchaser, in accordance with the terms outlined in your signed estimate.

Contact Before Disputing a Charge

If you have any concern about a payment or an invoice, please contact Hardwood and Carpet Center directly before initiating a dispute or chargeback with your credit card company. We are committed to resolving issues quickly and fairly, and most concerns can be resolved within a single phone call or in-person visit.

• Phone: (678) 982-5327
• Email: hardwoodandcarpet@gmail.com
• Address: 4010 Roswell Rd. NE #3, Atlanta, GA 30342

Payment Processing

Payments are processed securely through Stripe. Charges will appear on your credit card or bank statement as HARDWOOD AND CARPET.

Updates to This Policy

This policy may be updated from time to time. The version posted on this page applies to all projects accepted on or after the policy's effective date.

Effective date: April 30, 2026